General Information

Address: Palma de Mallorca Airport, 07000 Palma de Mallorca, Spain
Location: The airport is located 8km (5 miles) east of Palma de Mallorca
Website: www.aena.es
E-mail: mcladera@aena.es
Telephone: (0)971 789 000
Country Code: 34
Time Zone: GMT + 1 (GMT + 2 from the last Sunday in March to the last Sunday in October)
Number of Terminals: 1

Assistance for travellers

Information desks (tel: 971 789 099) can be found in Arrivals, Departures and check-in. Customer service personnel, known as the ‘blue jackets', are on hand to assist passengers on the second floor. There is a tourist information desk on the ground floor of the terminal (tel: 971 789 556).

Services

Money and communications: The terminal has a full service bank on the Departures fourth floor and several ATMs. There are also post boxes, a post office and telephones. Eating and drinking: There are many bars and restaurants at the airport, including a 24-hour bar and a 24-hour cafeteria. Shopping: Shops include duty-free, a tobacconists, toy shop, leather goods shop, shoe shops, a jewellers, opticians, florists, sweet shops, gift shops and a clothing accessories shop. Luggage: There is no left-luggage facility at the airport. A lost property service is situated on the ground floor (tel: (0)971 789 456). Other facilities: There are 24-hour first aid services and a pharmacy, as well as numerous travel agents and a children's room.

Car rental

Companies include Avis, Betacar-Europcar, Centauro, Europa, Hasso, Hertz, Record and Tui Cars-Ultramar Express. Desks and offices are located at Arrivals in the terminal building and on the ground floor of the airport car park.

Parking

There is a covered car park close to the terminal for long- and short-term parking. The car park has a capacity for 5,700 vehicles on six floors. The ground floor is used by car hire companies; and long-term parking is on the sixth floor. All floors are fitted with disabled parking spaces, situated next to lifts and escalators. The fourth floor has passenger travelators that connect the car park to the terminal building Departures area.

How to get there

To get to the airport from Palma, take the autovia (main road) in the direction of Santanyí (Santañí) and turn off before the airport.

Public Transport

Road: Taxi: Taxis leave from outside Door D on the Arrivals floor. Taxi companies serving the city centre (journey time: 15 minutes) include Fono Taxi, Radio Taxi and Taxi Palma. Bus: Bus no.1 runs to Paseo Mallorca in central Palma de Mallorca (journey time: 30 minutes) and Porto Pí. There is a bus stop in front of the multi-storey car park, outside Door D of the Arrivals floor, and another one outside the check-in floor, opposite the airport access road.

Hotels

There are no hotels in the airport grounds, but hotel reservations can be made at the airport (tel: 971 789 322). Hotels in Palma include the Melia Victoria (tel: 971 732 542), Palas Atenea Sol (tel: 971 281 400) and Saratoga (tel: 971 727 240); hotels in Playa de Palma include the Garonda (tel: 971 262 200) and Playa Park (tel: 971 261 950). The Arabella Sheraton Golf Hotel (tel: 971 787 100) is located on the Son Vida golf course, 15km (10 miles) from the airport.

Accessibility

There are lifts and ramps in the terminal where necessary. Wheelchair-accessible toilets and disabled parking spaces are also available.